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Help

Firefly Graphics is with you from concept to creation, and that doesn't just mean design! We will be available to you every step of the way with your order. If you don't find what you're looking for in our extensive knowledge base below, simply contact us.


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Common Customer Questions

Why do I need to sign up to view pricing?

By registering with Firefly Graphics, you are confirming that you have a valid Tax ID Number. All pricing will show up next to the products once you are approved and logged in to your account.

There are a variety of benefits to signing up with us and we will never store your sensitive information on our website (privacy policy). You will receive special offers and deals only available to our online members, as well as the benefit of easy online ordering! Once you have an account, your orders will be stored on your My Account Page, and you can easily reorder your products.

In order to sign up, you'll need to visit the signup page.

Can I cancel my order?

We begin production on your product once you approve your proof. You can cancel anytime before the printing of your product begins. Once production begins on your product, we are not able to cancel custom printed products.

Can I request a quote?

Yes! If you have a large or very custom order, we will happily provide you with a quote via email or over the phone at 480-968-1322. If you are having trouble viewing our pricing, simply login to your account to gain access to customization of products and our wholesale pricing.

How do I place an order on your website?

Our ordering process is simple and easy:

  • Navigate to the product of your choice
  • Choose your options (height, width, color, etc)
  • Upload your print-ready artwork (or send it to us after you checkout)
  • "Add To Cart" to begin the checkout process

How do I upload large files? / My file won't upload on your site!

You can always simply use WeTransfer.com to send files to us at design@fireflyaz.com.


Artwork, Template Questions

How should I set up my artwork?

To avoid design fees, please make sure your artwork is "print-ready" and submit your artwork by placing it in our templates. Print ready means your artwork must have no errors and be ready to print when submitted. You will incur a set-up fee if your artwork is NOT print ready!

For additional information regarding proofs, changing your artwork, and more refer to our artwork guide.

What does "print ready" mean?

If your artwork is not “print-ready,” you will be charged design time! All of our base prices are dependent on the fact that you provide us with print-ready artwork.

Print-ready artwork must be: Saved in the correct file format, be using CMYK, have embedded artwork, have all text converted, have the proper bleed (specified in our templates), and be thoroughly reviewed for spelling and placement errors.

Acceptable File Formats: Adobe Illustrator (.ai), Adobe Photoshop (.eps), Flattened and Compressed TIF (.tif), Portable Document Format (.pdf), High resolution JPEGs (.jpg, .jpeg).

Templates: When using scaled down templates, please adjust image resolution accordingly.

Colors: Please use CMYK. Pantone or other spot colors provided by our customers will be reproduced using CMYK equivalent. We do not guarantee color matching.

Fonts: Make sure your fonts are converted to outlines (converted to outlines for Illustrator and PDF, converted to ‘shapes’ for Photoshop).

Images: Be sure to include or embed all of your placed/imported images.

What are your production times?

Click here to view all our production times. Delivery schedules, turn-around times and other terms used by Firefly Graphics merely reflect the average completion time of similar orders and will be affected by run lengths, special customer requirements, workloads, holidays or equipment breakdowns.

We are not responsible for shipping carrier errors, orders sent to residential addresses or post office boxes. Where production schedules are not adhered to by the customer, final delivery date(s) will be subject to renegotiating. Allow an average (not guaranteed) of 3-5 working days for the completion of all standard and specially priced orders. Any order to be completed at a "RUSH" is available at an additional cost.

Do you provide free proofs?

We provide free, digital E-Proofs for every order. We do not start production on your order until YOU have approved the proof.

Please review your proof carefully. Customer's failure to question or change these specifications to meet their needs will not warrant a reprint or discounts on future orders.

E-proofs supplied by email are not considered hard proofs and are to be used for placement only, not for color or resolution. It is the client's responsibility to check e-proofs for spelling and grammar errors. Client-approved e-proofs that contain errors will not be reprinted free of charge. Please check your proofs thoroughly and carefully.

What material is best for my project?

We carry a wide range of materials so we can successfully produce a large number of items for our customers. Call us at 480-968-1322 to discuss your options.

How do I use your templates?

Go to our templates page and download your desired template. Open the template in an image editing program such as Adobe Illustrator or Adobe Photoshop and design your product. Save as a PDF, upload to our site via the product page and check out.

Alternatively, you can check out and then send us your artwork through WeTransfer.com and email it over to us.


Contact Us

By Phone: 480.968.1322
By e-mail: csr@fireflyaz.com

Hours of Operation

Mon. - Fri. 9:00 AM - 5:00 PM
Sat. - Sun. Closed
Mountain Standard Time