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Shipping Damage
The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be reported to our office (480-968-1322) within three business days of receipt as carriers will not settle damage claims after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container or product. Carriers reserve the right to inspect damages prior to settling a claim. Upon authorization to return the damaged product, all returns must be made to Firefly Graphics within 2 weeks of delivery.
The arrival of a product damaged during shipping is a ‘non-warranty issue’ and claims must be reported to our office (480-968-1322) within three business days of receipt. When submitting a shipping damage claim, we may require digital photos to document the damage to the shipping container or product. Please be sure to sign for packages as “damaged”. Damaged purchases must be reported within 7 days of delivery.
Shipping Methods
Firefly Graphics uses Federal Express for order shipments. A street address is required on all product orders. We cannot deliver product orders to P.O. Boxes. Clients ordering online are allowed to choose from Federal Express shipping methods.
Please note that production time does not include freight time.
Missing Parts
If you suspect that your delivery is incorrect or missing parts, please contact our office at 480-968-1322 within 7 days of delivery.
Carrier Delays
We institute quality and production controls to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave our production facilities. Once an order is picked up, the responsibility for timely delivery falls on the carrier. Firefly Graphics will not be held liable for missed event dates due to carrier delay issues.
Return Policy
Should you need to return a product due to order cancellation or for any other reason not covered by our warranty, we reserve the right to carry out a 100% inspection of the product before accepting the return. All returns of this nature are susceptible to a 25% restocking fee. Any shipping back is the responsbility of the customer, shipping damages need to be claimed within 48 hours of receiving the product.
Unwanted returns will not be accepted 14 days after the shipping date of the original product. Firefly Graphics will not accept the return of a used product, a custom made product, or inkjet graphics.