Uploading large files?

You can always simply use WeTransfer.com to send files to us at [email protected]

Acceptable File Formats

Adobe Photoshop (flatten .psd)
Adobe Illustrator (.ai)
Encapsulated Postscript (.eps)
Adobe Acrobat (.pdf)
Tagged Image File (.tiff, .tif)
High Resolution JPEG (.jpeg, .jpg)

We do not accept the following files: Adobe InDesign, Powerpoint, Microsoft Word, Microsoft Publisher, or CorelDraw. All files can be directed uploaded to our FTP server, emailed directly to our designers, or uploaded with your order (online) a the time of purchase.

Please note that Illustrator special effects such as glows, transparencies, or drop shadows are not recommended. These effects sometimes have unpredictable results in printing. Photoshop is preferred when using these special effects.

FTP Site Instructions

  1. Place all files in a folder. Name the folder by client name and purchase order number.
  2. Compress files using software such as WinZip. All compressed files must be under 500MB.
  3. Access the FTP site via FTP Software.
  4. When the transfer is complete, send an email to [email protected] or your Sales Representative with the file name.

Quick Reference
Host: ftp.fireflypromo.com
User: [email protected]
Password: firefly123

View the step-by-step tutorial here.


For an easier and faster printing process, please use our templates when submitting. When using scaled down templates, please adjust image resolution accordingly. You may download our PDF templates and easily edit them in a program such as Adobe Illustrator or Photoshop.

Font Specifications

Make sure all fonts are converted to outlines (converted to outlines for Illustrator and PDF, converted to “shapes” for Photoshop).

Color Specifications

We prefer your file to be sent as RGB mode, CMYK is also acceptable. Colors may differ between RGB and CMYK mode. Ask us about spot color matching service.


All raster files (either print files or linked files) must be at 100-120 pixels per inch at 100%.

Submitting Artwork Files

Files are accepted by Email (up to 5MB), FTP site, DVD and CD. Please reference FTP site guidelines for further information.

Proofs and eProofs

We provide an eProof for all artwork. Please review your proof carefully; work cannot continue until final approval is received!

It is your responsibility to proof read all your text. Please proof read before you submit your graphic file. We rely solely on your approval of the proof as final verification and acceptance of the project. We cannot accept financial responsibility for items approved by you that may be later found in error. Customer request for any changes after proof approval may result in additional charges of up to 100% of the total print cost. Text and spelling errors missed during proof approval are the responsibility of the customer or the person who approved the proof on behalf of the customer. If the Customer elects to forego proof approval, Firefly Graphics will not be responsible for any errors that could have been detected had a proof been approved.

Changing Your Artwork

Firefly Graphics does not charge a set-up fee for print ready artwork! Any files that do not meet the constraints of the templates and customer specification for size will require a design fee. To avoid any error, we suggest hiring an experienced designer for complicated artwork. We have an in-house design team available to create your graphics at an extra charge, as well.

Actual Sizing

Please note that the final size of your banner will be 2” shorter than your print file. If you order a 96”w x 48”h banner you final size will end up at 94”w x 46”h. If you have an exact size you need your banner to be please put it in your P.O.

Example: 8' x 4' banner (96"w x 48"h)

Rush Fees & Turnaround Times

We do offer rush fees, please call with time frame request. Turnaround times listed are typical. In some instances, turn times may need to be extended. All production times can be viewed here.

Design Fees

Design fees are $64 an hour, with a 30 minute minimum.


You sell it and we can ship it! With our nationwide fulfilment centres, we can print, pack, ship, and provide customer service for your products. We have expert project management and fulfilment capabilities.

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